COVID-19 information for our members

Alternative banking options to use whenever possible during this time

Woman at home using her phone and laptop
To our TwinStar members – we are experiencing high volumes at our drive-through windows and we are serving members as quickly as possible. Our Call Center is also experiencing a high volume of calls. We are working diligently to serve you and your financial needs. Thank you for your patience and understanding during this time.

 

TwinStar is committed to our community's financial and physical well-being. During the COVID-19 outbreak we are taking measures to ensure the health and safety of our members and employees. For members and guests who are hesitant to come to a branch at this time, we encourage you to use our online applications, online banking, mobile apps, or call or chat with the Contact Center for your banking needs.

 

All of our locations with drive-through services are currently open during our normal hours. Our Yelm Safeway, Centralia Safeway, Chehalis, and Lakewood branches are currently closed. Please go to TwinStarCU.com/branches to find other branches near you. We are monitoring recommendations from Washington state officials and the CDC and we will make an announcement on our website should we need to make any changes to our business hours.

 

Alternative banking options

 

Website Chat and Secure Messaging

We encourage you to use the chat feature on our website to ask basic questions not requiring confidential information to be shared. However, do not send your account number via our web chat as it is not secure. If you need a secure channel you may use secure messaging inside online and mobile banking. Click here to learn more about secure messaging.

Online and Mobile Banking

  • Check balances, make transfers, pay bills, and more.
  • Mobile Check Deposit – snap a photo of the check using the camera on your phone from anywhere with the TwinStarCU app

ATMs

  • Surcharge free for members.
  • Make deposits and receive cash.

Contact Center

Call 800.258.3115 Monday through Friday – 8:00 am – 5:30 pm, or Saturday – 9:30 am – 2:00 pm

Note: Our Contact Center is experiencing extremely heavy volumes during this time and our wait times may be extended based on high volume