Important message from Jeff Kennedy, CEO

Important Message from the CEO

As more of our global community begins to experience the effects of the COVID-19 (Coronavirus) outbreak, our thoughts are with all those who have been impacted. Guided by our mission statement and core values, our top priorities are to ensure the health and safety of our members, employees, and community while also fulfilling our vital role as your financial institution.

I am personally reaching out to you, our membership, to provide the most up-to-date details on what actions TwinStar Credit Union is taking in response to the COVID-19 outbreak and how we are supporting state, local, and federal health organizations in their efforts to combat this situation.


Out of an abundance of caution, we have taken several informed actions in order to prevent the spread of this virus.

  • As many of you are aware, we changed the location of our 2020 Annual Meeting to a virtual setting in order to protect those most vulnerable in our community.
  • Additionally, we have dedicated an entire team of resources to monitoring the local and global situation as it unfolds and have empowered them to act quickly in response to the changing situation in order to preserve our members’ best interests.
  • We have also provided staff with additional cleaning/sanitizing supplies and are utilizing professional cleaning services to sanitize our branches and all work areas in TwinStar buildings at regular intervals.
  • We continue to implement recommendations by sources at the Washington State Department of Health, Oregon Health Authority, the Center for Disease Control, and the World Health Organization.


Member experience has been at the core of every decision we have made during the COVID-19 outbreak. We recognize that as the situation evolves, so does the response necessary to maintain our ability to serve you. Our goal is to retain the high level of service we provide members whenever possible. However, we also recognize that during this difficult time, your experience may look slightly different.

While it is our goal to continue to provide member service through every channel, in order to reduce in-person contact, we are asking members to consider our alternative banking options whenever possible during this time. The TwinStarCU Mobile Banking app allows members to perform most of the transactions that are performed in-branch as does our online banking from your desktop. Our vast ATM network gives you access to your money as well as provides you the ability to make deposits. It will be our top priority to maintain the functionality of our digital tools during this time. Our night drops will still accept cash deposits, although funds may not be made available immediately through this method.


I want to thank the employees and volunteers of TwinStar Credit Union for their dedication to serving our membership. It is thanks to your work that we were able to put safety precautions into place early in the outbreak.


We are mobilizing our team in order to assist our employees, members and their families through this situation. As a start, we have implemented our Disruptive Event Supplemental Leave procedure in order to ease the potential financial burden on our employees who may be impacted by the COVID-19 outbreak. This measure was taken to protect our employees and to ensure that they do not feel the need to choose between their health and their work. We will continue to seek new methods to support our employees as the situation evolves.


Above all, we would like to express our sincere gratitude to our members for choosing us as your financial institution. We want to reassure you of our commitment to serving and protecting our members, employees and community.


Your team at TwinStar Credit Union is here with you during this time.


Jeff Kennedy

Chief Executive Officer,
TwinStar Credit Union



For more information about COVID-19 (Coronavirus) please visit:


The Centers for Disease Control (CDC)’s website:


Washington Department of Health’s website: or calling 1-800-525-0127 and press #.


Oregon Health Authority’s website:  or by calling 211.