Meet our new digital assistant feature for TwinStarCU.com

Woman sitting on couch with laptop

TwinStar is excited to announce our new digital assistant! Meet our new AI powered chatbot feature that will assist you in providing the info you need 24 hours a day, 7 days a week on our website. You can have a conversation with our digital assistant and get answers without waiting to chat with a live person.

What is a "chatbot"?

You may have experienced a chatbot as a word balloon that pops up on a website when you are buying plane tickets or browsing an online store. Chatbots use artificial intelligence to interact with users and quickly provide answers.

Help when you need it

Get immediate answers to your questions without having to wait to speak to a live person. Instead of searching our website, our new digital assistant can direct you to the right page. Simply type a question or phrase into the chat box and help is on the way. Need a loan? We can show you the info you need. Other questions may include:

  • How do I enroll in Online Banking?
  • What is TwinStar's routing number?
  • Where can I find a fee free ATM?
  • How do I remotely deposit my check?
  • And more!

Start typing in the chat box bubble on lower right-hand corner and ask away!

Need further help? You can skip the chat and easily connect to an agent by asking to speak to a live person during business hours.

The digital assistant feature is currently only available on our website, but we will be expanding to mobile and online banking in the near future. It’s learning capabilities will also grow for a more personalized experience as we roll out our digital assistant in the upcoming months. Get ready to experience an increased level of member service like never before! TwinStar is here to help you every step of the way.