New branch introduces updated banking concept to Vancouver
OLYMPIA – TwinStar Credit Union opened a new branch in the Hazel Dell Marketplace at 7912 NE 6th Ave. on Tuesday, January 3, 2017. The new branch replaces the former Hazel Dell branch that was located one half mile to the east on 78th Street.
The new Hazel Dell branch is in a busier and more visible location. TwinStar was also able to design the branch to accommodate a new banking concept that will more accurately meet member needs. Traditional teller lines are replaced with meeting places in the new branch. Universal agents are available to perform any transaction a TwinStar member needs.
“We’ve noticed a change in member behavior – they are not coming in for simple transactions nearly as often because most of those can be done electronically,” said Jeff Kennedy, TwinStar Credit Union President/CEO. “The new Hazel Dell branch allows us provide our members answers to financial questions and help them set up accounts on their phone or computer. This consultative approach gives us the ability to customize the member experience for each of them.”
Additional changes to the Hazel Dell branch include Saturday hours so that members who are busy during the week can visit at a more preferable time and a technology bar to help members use new technology and charge their phones and computers.
“We’re very pleased to launch this concept in Vancouver. TwinStar has developed quite a list of new technologies that provide speed and convenience in the last few years and this branch will help connect members to our new banking applications,” Kennedy said.
TwinStar Credit Union manages $1.2 billion in assets and operates 20 branches from Portland, OR to Tacoma, WA. A second branch with the new design concept will be opened in Aberdeen, WA in spring 2017. Look up www.TwinStarCU.com for more information.