Replying to a secure message

You can use the Messages page to reply to a secure message in online banking.

To reply to a secure message

  1. After you read a secure message, click or tap the reply icon. The Reply window appears.
  2. In the Message field, enter the message.
  3. (Optional in desktop version) Click Attach a file. In the Open dialog box, select a file to attach to the message, and click Open.
  4. When your reply is complete, click or tap Send Message.
Tip:The Reply button doesn't appear for some types of messages, such as Security Alerts.
Online banking

Last updated on August 19, 2019.