Replying to a secure message

You can use the Messages page to reply to a secure message in online banking.

To reply to a secure message

  1. After you read a secure message, click or tap the reply icon (replly icon). The Reply window appears.
  2. In the Message field, enter the message.
  3. (Optional) In online banking, click the attach file icon (attach icon). In the Open dialog box, select a file to attach to the message, and click Open.
  4. When your reply is complete, click or tap Send.
Tip:The Reply button doesn't appear for some types of messages, such as Security Alerts.