You can use the Online Activity page to send a message about a transaction.
To send a message about a transaction
- In the Menu, click or tap Transactions > Online Activity. The Online Activity page appears.
- Browse or search for the transaction that you want to send a message about.
- Click or tap the item.
- When the details appear, click or tap Inquire .
- You do not need to add transaction details to the message.
- Click or tap in the Message field and enter your message.
- (Optional) In online banking, click the attach file icon (). In the Open dialog box, select a file to attach to the message, and click Open.
- Click or tap Send. A message appears confirming that you sent the message.
- Click Close. The Conversations page appears.