Sending a secure message about a transaction
While viewing the details of a transaction, you can send a secure message to us about the transaction.
Note: Conversations may appear as Messages, depending on your configuration.
To send a secure message about a transaction
- In the transaction details, click or tap Ask about transaction. The Transaction Inquiry window appears with inquiry details.
- Click or tap in the Message field and enter your message.
- (Optional) In online banking, click the Supported Attachments icon (). In the Open dialog box, select a file to attach to the message, and click Open.
- Click or tap Send. The Message Sent page appears.
- Click Close to go to the Conversations page. The inquiry message appears in the Inbox.