We've received reports that fraudulent calls are being made to our members asking for their card number and PIN in an attempt to obtain their account information. If you received such a phone call and provided any personal information, please call our Contact Center at 800.258.3115 for assistance. Please remember that we would not call or text you to ask for private information. When in doubt, call TwinStar directly to confirm validity.

Logging in overview

When you log into online banking, you enter the following when prompted:

Username
Password

If you enter an incorrect password too many times, we automatically block your Username. If your Username is blocked, please wait before trying again. If you need more immediate assistance, please contact us.

See "Password tips and recommendations" for tips for creating a secure password.

If you have never used a particular browser or device to log in, you may need to enter a Two Factor Authentication Code to use it. If the browser or device is one that you plan to use again, you can “remember” it. By selecting remember this device, you confirm that it is under your control and that you intend to use it to access online banking.

See "Registering a browser or device" for more details on registering a browser or device.

Digital banking Mobile Banking Getting started

Last updated on August 02, 2022.