Sending a secure message about a transaction

While viewing the details of a transaction, you can send a secure message to us about the transaction.

Note: Conversations may appear as Messages, depending on your configuration.

To send a secure message about a transaction

  1. In the transaction details, click or tap Ask about transaction. The Transaction Inquiry window appears with inquiry details.
  2. Click or tap in the Message field and enter your message.
  3. (Optional) In online banking, click the Supported Attachments icon (attach file icon). In the Open dialog box, select a file to attach to the message, and click Open.
  4. Click or tap Send. The Message Sent page appears.
  5. Click Close to go to the Conversations page. The inquiry message appears in the Inbox.