Sending a message about a transaction on the Online Activity page

You can use the Online Activity page to send a message about a transaction.

To send a message about a transaction

  1. In the Menu, click or tap Transactions > Online Activity. The Online Activity page appears.
  2. Browse or search for the transaction that you want to send a message about.
  3. Click or tap the item.
  4. When the details appear, click or tap Inquire .
  5. You do not need to add transaction details to the message.
  6. Click or tap in the Message field and enter your message.
  7. (Optional) In online banking, click the attach file icon (attachment icon). In the Open dialog box, select a file to attach to the message, and click Open.
  8. Click or tap Send. A message appears confirming that you sent the message.
  9. Click Close. The Conversations page appears.