Help

Find help for TwinStar Credit Union digital banking, mobile apps, products and services, and more. Select a topic below to get started. 

Getting started

Take your first steps with digital banking.

Digital banking

Looking for help with the new digital banking platform? Start here. 

Mobile Banking

Find help for our mobile banking apps

Card Manager

The Card Manager app allows cardholders to turn a card on or off, control transactions by type or location, get instant alerts, and more.

Services

Find help for online and in-branch services offered by TwinStar Credit Union

Business Accounts

Need help with business accounts? Start here.

Fraud

Help on understanding fraud and disputes, and how to report them. 

Secure Email

TwinStar uses a custom Secure Email as a method to send personal and account sensitive information.

Pick Your Pic

Help articles related to the Pick Your Pic custom cards

Quicken

Help for for members using Intuit software including Quicken, Quickbooks, and Mint.com.

Payment Protection Program

Under the TwinStar Credit Union Payment Protection program, your loan balance may be canceled or your monthly loan payments canceled without penalty or added interest. You benefit from the peace of mind knowing you and your credit rating are protected – and most importantly – that your family is protected.

Text banking

We no longer offer Text Banking. Please use online, mobile, or phone banking to access your accounts.