A TwinStar Employee will send you a Secure email registration request. The email message subject will appear as “Secure Email Registration Request from TwinStar Credit Union” in your inbox. Email registration is required in order to view the Secure Email Message. Follow the instructions in the invitation to complete the registration process.
You will be directed to a registration page.
To begin the password reset/recover process, look for the password recovery link at the bottom of the secure message notice sent to your primary email.
Verify your email address and select “Send password question(s).”
A confirmation message will and instructions will be sent sent to your primary email.
The following email will be sent to your email with the Subject line “SPX Password Recovery Request Information from TwinStar Credit Union.” Select the “here” link to answer your security question.
The password recovery page page will load in a new tab or window.
When a TwinStar employee sends a Secure Email to you, the message body will be displayed as the following:
The Secure Email will be in the attached encrypted PDF file. Select the encrypted PDF file to view the Secure Email. PDF attachment locations may vary based on email providers.
As an example, Gmail PDF attachments are listed below the message in the following way.
After selecting the PDF attachment, you will be requested to enter in the document’s password. The password that it is referring to your Secure Email Registration Password.
What is Secure Email?
A secure method to send account sensitive information to members to the email address on file.
May I reply back to the to the sender via Secure Email or regular email?
If additional assistance is needed, please contact us at one of the following options:
Send Online Banking secure message
Start a Chat conversation
Where can Secure Emails be sent to?
The email address on your account only.
What if I forget my registration password?
A link to reset or recover the password is available on the Secure Email Message.
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