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When you log into online banking, you enter the following when prompted:
If you enter an incorrect password too many times, we automatically block your Username. If your Username is blocked, contact us to unblock your Username.
See "Password tips and recommendations" for tips for creating a secure password.
If you have never used a particular browser or device to log in, you may need to enter a Two Factor Authentication Code to use it. If the browser or device is one that you plan to use again, you can register it.
What is Automatic Savings?
When automatic savings is enabled, whenever a deposit is made into the checking account, a 3% of it is moved into savings account. This is optional during enrollment. It can also be added at any time.
This feature is optional and is not required to complete enrollment. By activating this option, 3% of deposits made into the checking account, will automatically transfer to the savings account that night.
In the Mobile app, there are two places to initiate a transfer: from the Transfer box on the bottom right of the dashboard, and from the Transfer & Pay tab. On the Desktop Click or tap Transfers> Transfer.
Transfer between Accounts (Internal & External)
From the Dashboard:
Use the first dropdown to select the account to transfer funds From.
Only accounts that have a balance are listed, and linked external accounts
Use the second dropdown to select the account to transfer funds To.
All accounts are listed, including linked external accounts.
Type in the
The Quick Transfer option can be accessed directly from the Dashboard, making funds transfers faster and easier
Look for Transfer at the bottom right of your Dashboard.
Select the From Account in the dropdown
Select the To Account in the dropdown
Enter the Amount to be transferred
There is also a button to Reset your form
Member to Member Quick Transfer
Look for To Friends at the bottom right of your Dashboard.
Select the From Account in the dropdown
Select the Friend Account in the dropdown.
Enter the Account Number for New friend
Enter the Last Name
If you forget your username or password and your account is not locked, you can use the Forgot Your Username or Password option to reset. Depending on the configuration, you may not be able to reset your username or password from an unregistered browser.
To reset a forgotten username or password
From the Mobile app, or from the member.twinstarcu.com login form, click or tap Forgot your Username or password.
Enter your email address associated with your account and click or tap Reset My Password.
What is an External Account?
An account you have at another financial institution in your name.
Where do I add an External Account?
From the Dashboard select Gear Icon > Settings.
Will I receive a tax form?
December year-end statements serve as your statement of credit union dividends earned and interest paid for that year.
Messages provide a secure way to communicate with us and are not used to communicate with any outside party. These messages appear in online banking in the Support item on the dashboard.
In online banking, you can attach a file to a message.
Setting up Alerts
After logging into Digital Banking, from the Dashboard, click or tap Gear Icon>Settings>Alerts & Security>Tools.
Set up alerts under Transaction & Balance Alerts by clicking on the blue New Alert + symbol.
The following allows setting alert parameters.
Choose alert delivery methods: Email or Text
Select which account generates the alert
Keywords may be type of transaction (deposit; withdrawal) or descriptors (name of merchant, Geico; Verizon; etc.)
Select the dollar amounts for transaction alerts (For example: to generate alerts for transactions lar
You can search transactions that pertain to a single account on the Transactions page.
When searching for a transaction, the search option will search the transaction's description. Therefore, any term that appears in the transaction (such as "Check #2389" or a merchant name, like “Safeway”) can be searched for.
The other filter options are by amount or date range. Select a specific share account to display transactions only for that account.