How to set up biometric login

Touch or Face ID allows you to log in using biometrics instead of your login ID and password. By enrolling in this feature you will be prompted to fingerprint or face scan to login. In order to enroll in this option your fingerprint or face scan must first be registered within your device settings. Please reach out to your device manufacturer’s website for help enabling biometrics for your device.

Attention Android Users: Google Play recently changed their authentication standards for facial recognition. This change may affect members who have it enabled on their Android devices as a secure sign-in method for our mobile banking app. Unfortunately, this is not an issue with the mobile banking app. Most Android cameras will not support Google’s new standards. Apple devices are exempt from this issue as they use camera technology that meets higher industry standards. Facial recognition may still unlock the device itself, but it will not work as a verification method for purchases or app logins. To bypass this issue, we recommend using fingerprint authentication or a password keeper for a quick and secure login for banking and other apps.

 

Setting up Biometric login for iPhone or iPad

Setting up Touch/Face ID with the TwinStar Mobile Banking App

  1. Click on “More” in the bottom right corner
  2. Scroll down to “Login & Security”
  3. Select the Unlock with Touch/Face ID toggle switch by tapping (the options you have depends on what version iPhone/iPad you have).
  4. You will receive a pop up from your device asking to grant permissions. Select Continue

 

Setting up Biometric login for Android

Setting up Touch ID with the TwinStar Mobile Banking App

  1. Click on “More” in the bottom right corner
  2. Scroll down to “Login & Security”
  3. Select the “Unlock with Biometrics” toggle switch by tapping.
  4. You will receive a device pop up choose face or fingerprint ID
  5. Depending on which you choose, you will need to scan your face or fingerprint.

 

Logging in using Biometrics

After enabling biometrics by using the above steps, you will have the option to use either biometrics or standard login. On the login screen of the mobile app, you will see the option to enter your full password or select the fingerprint/face symbol to the right of the password field to use biometrics to log in.

 

Mobile Banking

Last updated on June 22, 2023.