How to report fraudulent transactions

If you have check fraud (such as stolen checks or checks you did not authorize) or online banking fraud (such as EFT withdrawals you did not authorize), you will need to fill out fraud paperwork at a branch or, after calling 1.800.258.3115, via DocuSign detailing when you noticed the fraud, what the fraud was, and any other relevant details. This will then be sent to our Fraud Investigations department so they can begin investigating your case. At the conclusion of that investigation you will be sent a letter by mail with the conclusion and any actions that were taken.