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Spanaway and Yelm branch lobbies are now open. Read More.

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How to report fraudulent transactions

If you have check fraud (such as stolen checks or checks you did not authorize) or online banking fraud (such as EFT withdrawals you did not authorize), you will need to fill out fraud paperwork via DocuSign detailing when you noticed the fraud, what the fraud was, and any other relevant details. This will then be sent to our Fraud Investigations department so they can begin investigating your case.

Fraud or dispute

When you see unrecognized charges to your account it is important to first identify the source.

TwinStar Routing Number

325181015

1-800-258-3115 P.O. Box 718, Olympia, WA 98507

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