Skip to main content

We’ve received multiple reports that fraudulent texts are being sent to our members attempting to obtain their information. If you have given out personal information, please call our Contact Center at 800.258.3115 for assistance.

  • Loan Payments
  • Find a Branch or ATM
  • Help
  • Search
  • Log in
  • Loan Payments
  • Find a Branch or ATM
  • Help
  • Search
  • Log in
  • Personal Banking
    • Checking
    • Savings Accounts
    • Certificates of Deposit
    • Money Market Savings
    • Individual Retirement Account (IRA)
    • Save to Win
    • Teen Accounts
    • Youth Accounts
  • Loans & Credit Cards
    • Visa® Credit Cards
    • Home Loans
    • Mortgage Refinance
    • Auto Loans
    • RV loans
    • Choiceline Home Equity
    • Motorcycle loans
    • Powersports Loans
    • Boat Loans
    • Cargo & Horse Trailers
    • Personal Loans
    • Student Loans
  • Business Banking
    • Business Services
    • Business Checking
    • Business Savings
    • Business Lending
    • Commercial Real Estate
    • Make the switch to TwinStar
  • Resource Center
    • Services
    • Real Estate Center
    • Insurance Services
    • Financial Advisors
    • BALANCE Financial Education
    • MoneyEdu Financial Education
  • About
    • Contact us
    • Join us
    • About us
    • Careers
    • TwinStar Community Foundation
    • Committed to Community
    • Scholarships
    • Our History
    • Routing Number
    • Holiday Closures
    • Annual Report

How to report fraudulent transactions

If you have check fraud (such as stolen checks or checks you did not authorize) or online banking fraud (such as EFT withdrawals you did not authorize), you will need to fill out fraud paperwork at a branch or, after calling 1.800.258.3115, via DocuSign detailing when you noticed the fraud, what the fraud was, and any other relevant details. This will then be sent to our Fraud Investigations department so they can begin investigating your case.

Fraud or dispute

When you see unrecognized charges to your account it is important to first identify the source.

TwinStar Routing Number

325181015

1-800-258-3115 P.O. Box 718, Olympia, WA 98507

Take Action

  • Careers
  • Security
  • Make the switch
  • Get a credit card
  • Make a loan payment
  • Log into Visa Rewards
  • Foreclosure prevention
  • Provide Feedback

Download Apps

  • Mobile banking for Android
  • Mobile banking for iOS

Insured by NCUA.

Equal Housing Opportunity

  • Fees and Disclosures
  • Privacy Policy
  • Web privacy