How to report fraudulent transactions

If you have check fraud (such as stolen checks or checks you did not authorize) or online banking fraud (such as EFT withdrawals you did not authorize), you will need to fill out fraud paperwork at a branch or, after calling 1.800.258.3115, via DocuSign detailing when you noticed the fraud, what the fraud was, and any other relevant details. This will then be sent to our Fraud Investigations department so they can begin investigating your case.

Fraud or dispute

When you see unrecognized charges to your account it is important to first identify the source. In order to expedite your request, please use the guide below to help you determine if your case is fraud or a dispute.Identifying FraudWhat is a fraudulent transaction?Is not recognizedDid not participate in or authorizeDid not benefit or expect to receive benefit from the transactionPlease report these types of transactions to TwinStar Credit Union within 48 hours of when you discovered the loss to ensure maximum recovery of funds.When we’re open:Contact us at 1-800-258-3115.