TwinStar Fraud Prevention Services Alerts

TwinStar Fraud Prevention Services provides transaction monitoring on all TwinStar Visa credit and debt cards. The service helps identify and prevent fraudulent transactions. If we see any transactions occur on your card that are unusual or outside of your normal spending patterns, we will contact you and ask for confirmation . If you have a TwinStar debit or credit card, you are automatically enrolled. All users are enrolled in both text and phone alerts. If you have a cell phone number on file with us, we will send you alerts via text messages*.

TwinStar Fraud Prevention Services

TwinStar Fraud Prevention Services takes credit and debit card analytics one step further by focusing on debit and credit purchases only. TwinStar Fraud Prevention Services can detect bogus debit and credit card transactions in just a few milliseconds – that’s less time than the blink of an eye. Each time a merchant swipes or processes your card, TwinStar analyzes the amount, location, time of day, frequency and account history to determine if the chance of unauthorized use is present.

Three steps to take if you are an identity theft victim

If you've become a victim of identity theft, we want to help you recover effectively! TwinStar has partnered with Fraud Defender for fully managed identity recovery services if you suspect identity theft for any reason, or your personal information has been compromised. For more information on Fraud Defender, click here Contact us online or in person for more tips and assistance. Are you a victim of identity theft? Three basic steps to be taken IMMEDIATELY: FIRST, contact the fraud departments at each of the three major credit bureaus.

Fraud or dispute

When you see unrecognized charges to your account it is important to first identify the source. In order to expedite your request, please use the guide below to help you determine if your case is fraud or a dispute.Identifying FraudWhat is a fraudulent transaction?Is not recognizedDid not participate in or authorizeDid not benefit or expect to receive benefit from the transactionPlease report these types of transactions to TwinStar Credit Union within 48 hours of when you discovered the loss to ensure maximum recovery of funds.When we’re open:Contact us at 1-800-258-3115.

Lost or stolen Visa card

Please contact TwinStar Credit Union immediately if your Visa Credit, Debit or ATM Card is lost or stolen.

Lost or stolen checks

Steps to take after you discover the loss or theft. Visit us right away if any of your checks have been stolen or lost beyond retrieval. We can change your account number. We'll also make sure that any outstanding checks are posted to your new account. Go to your local police station if your checks have been stolen and file a police report. That protects you and makes it more likely the thief can be identified and prosecuted. Keep an eye on your mail for collection notices and unexpected bills.

Registering a browser or device

A conventional authentication system relies on two forms of identification to prove your identity: your Login ID and your password. Multi-factor authentication uses multiple forms of identification to make it harder for attackers to access your account. The multiple forms of identification can include something that you know, such as a password, and something that only you have. In online banking, we can send a Secure Access Code to a contact address that you configure. The code is only valid for a single use and it expires after a short time.

Password tips and recommendations

A strong password helps you protect your account. To create a strong password, keep in mind the following guidelines: Create unique, original passwords Use the longest practical password Use a mix of upper and lower case letters Include one or more numbers Do not use repeating or adjacent characters Use at least one of these special characters: ` ~ ! @ # $ % ^ & ( ) _ + = { } | [ ] : ” ? , .