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Go paperless with eDocuments

If you’ve had enough of paper statements, you can now get your statements in the popular PDF format right inside online and mobile banking.

Go paperless and get your statements online

Paperless account statements are a convenient, secure and sustainable way to get your financial information. PDF versions of your statements are securely stored, allowing you to easily view or download of up to two years of your statements and other documents in digital banking at any time. If you are looking for a more practical and eco-friendly approach to tracking your finances, opting in for paperless statements is an easy choice.

Every TwinStar member has access to paperless documents, but members with Kasasa Checking accounts must be opted in to paperless to qualify for rewards.


Signing up for paperless statements

Signing up for paperless statements is easy.

Signing up in online banking

  • Click on your name in the top menu to access settings
  • Click the Paperless statements option.
  • A sample document will be shown to confirm you can access
  • Toggle the button to enable paperless.

Signing up in the mobile app:

  • Click on More in the bottom menu
  • Click the Go paperless option.
  • A sample document may be downloaded to confirm you can access
  • Toggle the button to enable paperless.


Email notices

When you opt in to paperless statements you will receive an email each time there is a new notice, statement, or letter available. Some notices will still be sent by mail if required by law. To be sure you receive notices, keep your email information current in your profile settings or contact us if you need to update.


Where can you access your paperless documents?

Look for the Documents tab in the top menu in online banking from your browser or after tapping More in the mobile application. Please note that Documents will be available for the last 24 months. Older records may be available upon request.

Examples of information you’ll receive electronically instead of by US mail include:

  • Statements
  • Visa Statements
  • Tax Forms
  • Letters & Notices
    • Welcome letter
    • New loan letter
    • Check Sentry opt in confirmation
    • Bounce Back plan
    • Minor turning 18 letter
    • IRA annual fee
    • Safe Deposit box notice
    • Over credit limit notice
    • Overdraft transfer
    • Delinquency notice