TwinStar Credit Union takes your security very seriously. In addition to all the measures we take to protect your finances and information, we offer you resources to protect yourself in all areas of your life. As a reminder, we NEVER request personal information via e-mail, including Social Security number, Access Codes, PIN or Account Numbers. If you receive an e-mail that requests this type of personal information, you should be suspicious of it and contact TwinStar to verify its authenticity.

Reporting Fraud

Lost your card or checks? Start here.

When you see unrecognized charges to your account it is important to first identify the source. In order to expedite your request, please use the guide below to help you determine if your case is fraud or a dispute.

What is a fraudulent transaction?

  • Is not recognized
  • Did not participate in or authorize
  • Did not benefit or expect to receive benefit from the transaction

Please report these types of transactions to TwinStar Credit Union within 48 hours of when you discovered the loss to ensure maximum recovery of funds.

Security News

Laptop surrounded by gifts with hands typing on the keyboard

Tips to Stay Safe While Shopping Online

You spend a lot of time planning and browsing for holiday gifts. As retailers prepare to roll out their deals for the upcoming shopping season, people are buying gifts online more than ever. Here are some things to consider to make your holiday shopping more secure.
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Concerned woman talking on the phone while on a laptop.

5 Steps to Take After a Data Breach

Data breaches show up in the news on a regular basis. According to Risk Based Security’s Mid-Year Data Breach Report, there were 1,767 publicly reported breaches in the first half of 2021, exposing 18.8 billion records.
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