TruHome Mortgage
Loan Servicing Update
We’ve partnered with TruHome Solutions to make it easier for you to manage your mortgage loan – from viewing the details of your mortgage to making payments online.
At TwinStar, we’re committed to improving your experience in every way possible. That’s why we are excited that TruHome Solutions will be servicing your mortgage loan. We’ve worked with TruHome since 2012. They have a long and proven history of working with credit unions and their members to enhance and streamline the mortgage management process.
Effective August 1, 2024, TruHome will be responsible for processing your loan payments, managing escrow accounts, and helping with any questions you might have during the life of your loan. Those communications you have received from TruHome are legit. If you haven’t already, please read them as they contain important information.
TruHome’s mortgage loan payment process will make things easier and smoother for you. You’ll be able to more easily view details of your mortgage, any time you want. You’ll also be able to make payments online – including additional principal and escrow payments.
Frequently Asked Questions
We understand you may have questions moving forward. Here are frequently asked questions and their answers that you may find helpful. If you have further questions, don’t hesitate to reach out to TruHome. They are ready to help you when needed!
Q: Can I set up a mortgage payment for automatic draft?
A: Yes. Automatic payments can be set up on TruHome’s mortgage servicing website at www.mtgserv.com/twinstarcu after Aug. 1, 2024. Select your loan, then the Payments tab, and select Auto Draft Payment from the drop-down menu. You can also contact TruHome Member Services at 866-201-3891 to set up automatic payments after Aug. 1, 2024, as well.
You can set up automatic payments any time before August 1, 2024, by completing the ACH form that was in the welcome letter you recently received from TruHome and mailing or faxing it back to TruHome.
Please note that if you have automatic payments set up with Midwest, you’ll need to re-enroll in automatic payments with TruHome.
Q: When should I expect to see the payment deducted from my checking/savings account if payment is set up for automatic draft?
A: Payments that process automatically take up to 48 business hours to clear the account from which the funds are drafted. The date the payment is scheduled to draft is the date the payment will reflect as being applied to the mortgage. If the date falls on a holiday or weekend, the mortgage payment may take longer to process from a checking/savings account.
Q: How do I change or cancel my automatic payment information?
A: Automatic payment information can be changed online at https://www.mtgserv.com/twinstarcu. Select your loan, go to the Payments tab, and then select Auto Draft Payments from the drop-down menu and follow the instructions on the screen.
You can contact the TruHome Member Services Department to help with automatic payment setup at 866.201.3891.
Q: What are TruHome’s business hours?
A: TruHome Member Services is open Monday through Friday from 7:00 a.m. to 8:00 p.m. (CST) and Saturday from 8:00 a.m. to 1:00 p.m. (CST)
Q: How do I contact TruHome Member Services?
A: You can contact TruHome by phone at 866.201.3891 or email at
mortgageservicing@truhome.com.
Q: What is the mailing address for mortgage loan payments to TruHome?
A: Payments should be mailed to:
Mortgage Payments
P.O. Box 219958
Kansas City, MO 64121-9958
Q: Can I make a payment to TruHome over the phone?
A: Yes, payments can be processed over the phone by calling TruHome at the phone number listed on your monthly billing statement. You can speak to an agent or complete the payment via the automated phone system.
Q: Can I pay my monthly mortgage with a credit card?
A: No. Monthly payments must be made using one of the methods below.
Q: What forms of payment can be used to make a monthly payment?
A: You can make payments the following ways:
- Via automatic withdrawal (ACH) from a checking/savings account
- Via the TruHome Mortgage Servicing website
- Via the phone with Member Services at 866.201.3891
- Mailing a check. Please remember to include the tear off coupon at the bottom of each monthly mortgage statement.
- Via bill pay services with financial institution
- Visiting a TwinStar branch location
Q: Will I receive a coupon book?
A: No. If you’ve opted to receive paper statements, you will receive a monthly mortgage statement with a tear-off coupon attached once the mortgage payment has been received.
Q: Can I make bi-weekly payments?
A: Yes. Please contact TruHome Member Services by phone at 866.201.3891 and they will be happy to provide details about their bi-weekly payment program.
Q: Is there a grace period during which I can make a payment and not be charged a late fee?
A: Payments are considered past due if not received by the due date. However, most loans have a period after the due date for payments to be received and processed prior to the late charge being accessed. Please reference the Note for the specific late fee grace period and percentage fee associated with your loan. The monthly billing statement will provide the late charge amount potentially due.
Q: How do I sign up to receive online statements?
A: Using the mortgage servicing website https://www.mtgserv.com/twinstarcu you can select your loan and then the Statement and Documents tab and select Mortgage Statements from the drop-down menu. Then you will see the button to select electronic statements. It may take 3-4 days for this change to take effect.