Credit Union Connection telephone banking

A woman using Credit Union Connection telephone banking

TwinStar’s new and improved phone banking experience is now available.

The new platform offers the same functionality as our old platform with a few added bonuses! Members will now have the ability to interact with the platform through voice commands in an interactive experience, have access to an expanded array of knowledge content, not just their balances and transactions, and have a fully self-service experience, including PIN resets!

Enjoy free 24-hour access to any of your TwinStar Credit Union accounts over the phone with Credit Union Connection phone banking.

The first time you call the new Credit Union Connection platform you will be asked to re-register and create a new phone banking PIN. For ID verification purposes we will also ask you for your member number, zip code, and last four digits of your social security number. Please do not be alarmed – this authentication will only happen once and is an important step to make sure that it’s really you calling to manage your account. 

Credit Union Connection

Toll free: 1-800-782-8228

  • Verify up-to-date savings, checking, and loan balances.
  • Transfer funds between checking, savings, and loans
  • Manage your phone banking PIN
  • Get information on membership, accounts, payments, and loans
  • Get general info on hours, locations, and more.