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We’ve received multiple reports that fraudulent texts are being sent to our members attempting to obtain their information. If you have given out personal information, please call our Contact Center at 800.258.3115 for assistance.

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Opening an account online

Watch this short video for a walkthrough of the online account opening process.  

Logging in overview

When you log into online banking, you enter the following when prompted: Username Password If you enter an incorrect password too many times, we automatically block your Username. If your Username is blocked, please wait before trying again.  If you need more immediate assistance, please  contact us. See "Password tips and recommendations" for tips for creating a secure password. If you have never used a particular browser or device to log in, you may need to enter a Two Factor Authentication Code to use it.

Registering a browser or device

A conventional authentication system relies on two forms of identification to prove your identity: your Login ID and your password. Multi-factor authentication uses multiple forms of identification to make it harder for attackers to access your account. The multiple forms of identification can include something that you know, such as a password, and something that only you have. In online banking, we can send a Secure Access Code to a contact address that you configure. The code is only valid for a single use and it expires after a short time.

How do I enroll in online banking?

If you are a new online and mobile banking user, follow these steps to get started. Go to the Online Banking Login box on the Home Page, or open the mobile app and click Enroll. This opens the enrollment application. The following information is required to complete the enrollment. Account Type Primary Account Number Social Security or Tax Id Number Date of Birth Set up Username Email address Set up Password Enter all the required information. It will be verified by comparing it to the current information in our system.  When finished, click Enroll Now.

Getting started with digital banking FAQ

This section includes questions about getting started with digital banking including questions about logging in for the first time. Logging in for the first time   What if I do not have access to the phone or email account contacts listed? You must have access to the email to log in for the first time or register a computer. If you need immediate access, contact us. After you verify your identity, you can add a new email. Once logged into the online banking, you can add additional email addresses and elect to receive access codes via phone.

TwinStar Routing Number

325181015

1-800-258-3115 P.O. Box 718, Olympia, WA 98507

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