Your feedback helps us identify issues and we are continuing to make improvements based on your comments and experiences. We will be updating the lists below when updates are released, so please bookmark this page for open and resolved digital banking issues, plus upcoming new features. We want to hear from you! If you have any questions or concerns, please reach out on our feedback form.
September 2023 Updates
These updates are currently available in online banking and the mobile app. All updates based on member feedback.
- Added the ability to view and delete scheduled Bill Pay transactions within the Accounts page in mobile banking. Select your checking account, tap the Scheduled Bill Pay transaction from the scheduled transactions area at the top of the page, select Delete scheduled bill pay, tap Yes, Delete. (Mobile & Web)
- Mobile app users now can add or remove phone numbers and email addresses that are listed for their two-factor authentication options. Select More, Two-factor authentication, and complete on-screen prompts. (Mobile)
- Updated the paperless statements within the Settings page. Members will now see “Enroll” or “un-enroll” instead of a toggle for improved clarity. (Web)
- External transfer transactions will now include what was added in the “Memo” field for the initiated transfer in the TwinStar transaction history. (Mobile & Web)
August 2023 Updates
These updates are currently available in online banking and the mobile app.
- If a loan or share is “Hidden,” transactions for that loan or share will no longer display in the Recent Activity section of the Mobile app home page.
July 2023 Updates
These updates are currently available in online banking and the mobile app.
- Improvement displaying pending transactions on the home screen and account screen. (Mobile only)
- Performance improvements for transaction search functionality.
- When updating addresses, added ability to auto-populate address fields by selecting the desired option provided after entering the initial address information using integrated Google Maps. (Web)
May 2023 Updates
These updates are currently available in online banking and the mobile app.
- Account switcher: Based on member feedback, members with more than one digital banking profile (account) will have the ability to more easily login or “switch” between digital banking profiles (accounts). Learn how to use account switcher here. (Mobile & Web)
- Update to mobile login screen to partially mask usernames with asterisks for improved security (Mobile only)
April 2023 Updates
These updates are currently available in online and mobile banking.
- Business owners can now add a sub-user to their banking profile in business accounts. Easily add a sub-user (a collaborator or viewer) to your banking profile, even if they have another profile with the same email address on another TwinStar account. (Web)
- High resolution images of checks you have written will be available for download in your transaction history once they have cleared. (Web)
- Redesigned screens and navigation for the Mobile Banking app.(Mobile only)
- A new slide-out menu will replace drop-down menus in the "Transfer" screen for easier navigation. You will be able to view all options on your screen without scrolling.
- Selectable calendars and days of the week added for all account types.
- Updated messages and tool tips that are accessible and informative.
- Before submitting a transaction, a “Review Transfer” message will give you the option to confirm your information.
Attention Android Users: Google Play recently changed their authentication standards for facial recognition. This change may affect members who have it enabled on their Android devices as a secure sign-in method for our mobile banking app. Unfortunately, this is not an issue with the mobile banking app. Most Android cameras will not support Google’s new standards. Apple devices are exempt from this issue as they use camera technology that meets higher industry standards. Facial recognition may still unlock the device itself, but it will not work as a verification method for purchases or app logins. To bypass this issue, we recommend using fingerprint authentication or a password keeper for a quick and secure login for banking and other apps.
March 2023 Updates
These updates are currently available in online banking and will be released on mobile by 3/14.
- Added ability to select the source (from) and destination (to) accounts for Automatic Savings (Mobile & Web)
- Added ability to display principal and interest amounts separately in Visa payment descriptions (Mobile & Web)
February 2023 Updates
These updates are currently available in online and mobile banking.
- New “show/hide” button added to the password field during login to verify password before logging into your account. (Web)
- “Accounts” in the top navigation bar now shows highlighted share or loan when a cursor is hovering over it. (Mobile & Web)
- “Add a new external account” is updated under the Transfer screen to match the screen under Settings (Mobile & Web)
- The “Add a new external account” page is updated to enable members to select account purpose- personal or business (Mobile & Web)
- When viewing non-sufficient funds transaction fees in transaction history, the description will include additional details such as check number (Mobile & Web)
- A new “success” pop-up message appears when a member sends or replies to a secure message (Mobile)
- A more in-depth transaction description will display after selecting a specific transaction in Transaction History (Mobile)
December 2022 updates
- Pending ACH Deposits and Credits are now available (Mobile & Web)
- Added ability for members to click into Pending transactions to view more details about the transaction including transaction date, account, and description. (Web)
- Updated the way account numbers are displayed in the Accounts dropdown from the top navigation (menu) (Web)
- Added alphabetical ascending as the default sort method for the accounts list on the Dashboard (this only affects members who have not selected a sort method). On the Dashboard in the Balances section to the right of the top balance select the three vertical dots to open sort and order options. (Web)
- Bill Pay scheduled transfers have been added within the Scheduled Transfers area when viewing the checking account page. (Web)
- Text messages will now include “TwinStar” in the message text. (Mobile & Web)
- Enhancements to the home screen in the mobile app. We heard your feedback.
- Added envelope icon in upper right corner that opens secure messages
- Added a log out icon in the upper right corner
- Ability to close out of any announcement banners at the top by selecting X. Any new announcements will automatically display.
- Added good morning, good afternoon, good evening greetings
- Recently used accounts is now the Accounts section
- Displays your shares and loans all at once instead of only the recently used
- Displays up to five shares or loans at once, tap to view additional shares and loan list
- The order shown is based on the first five on the My accounts page unless member has Favorited shares and loans, those will show at the top of the accounts list
- Recent activity section enhanced to display transaction date and which share or loan the transaction is for
- Enable Face ID - If you do not have it enabled and do not wish to enable you can now X to close
- Removed “This month” and “Last month”
- Services are now in a static location at the bottom of the screen near the menu instead
- Example: Kasasa Counter
- Business Banking: The help text for the “Viewer” role within Access Manager has been updated to clarify they are not able to view Statements. The new text displayed is “View information, excluding statements, on selected accounts.” (Mobile & Web)
November 2022 updates
- Based on member feedback, when viewing the account details section for the correct format for direct deposits and payments using routing and account number, text was updated from Direct deposit to Direct deposit/payment number (Mobile & Web)
- Web navigation: Select any share (example savings or checking), in the Account Details area (Web)
- Mobile navigation: Select any share (example savings or checking), tap Account Details (Mobile)
- Resolved in the quick bill pay area (before launching full bill pay site) an error when adding a new payee with a P.O. Box. P.O. Box addresses are supported for bill pay payees. (Mobile & Web)
- Previously if an account was overdrawn the navigation options to access Bill Pay were not present. This has been updated to allow access to Bill Pay in order to cancel any previously scheduled payments that would be unsuccessful due to non-sufficient funds. (Mobile & Web)
- Redesigned the accounts list (Feed, View all accounts) to show total balance for each group and CD and Hidden accounts are now collapsible sections. (Mobile)
- Business banking sub-users who have been deactivated will now have the status “deactivated” in Access Manager. Previously their status would appear as “inactive.” (Mobile)
October 2022 updates
- Updated look and feel continues/streamlining user experience and optimizing for consistency across online and mobile banking (Mobile & Web)
- Enhanced level of biometric (e.g. Face ID and touch ID) retention during the mobile user login experience (members will no longer need to re-enable biometric login following an app update) (Mobile)
- Added ability to add tags and notes to individual transactions (Mobile)
- Members will now be able to delete scheduled transfers by tapping directly on that transaction (Mobile)
- New designs and functionality for drawer components making it easier to navigate within the accounts pages (Mobile)
- Beginning to roll out redesigned mobile pop-up notifications to make them easier to read and to match designs in online banking (Mobile)
September 2022 updates
- Card controls updated design (Mobile & Web)
- Certified draft holds enhanced to display additional details (“certified draft hold” in the description and payee’s name (Mobile & Web)
- Last four digits of the card used for a purchase now display in digital banking transaction history (in mobile app tap the transaction to view more details including the last four digits of the card number) (Mobile & Web)
August 2022 updates
- Updated look and feel beginning with share and loan pages. We’re streamlining the mobile banking user experience and optimizing for consistency across online and mobile banking
- Improved search feature from within the share or loan view to limit search results to that specific share or loan history only instead of the entire account
- Any scheduled transfers for the share or loan page you are viewing will display in a new section towards the top below balance
- Added Account Details, Credit Details, or Loan Details button to easily view routing number and direct deposit account number for the share or loan
- Text color of deposited amounts changed from green to black for greater legibility
- Available balance on share pages easier to see with larger size and option to tap the “I” info button to learn more about your Available Balance and Current Balance
July 2022 updates
- For better security, text message codes will now only be valid for 10 minutes, reduced from 30 minutes. Added verbiage "Do not share, including with our support."
- Resolved a bug that prevented some members from opening a joint account with someone younger than 13
- Accessibility improvements
- Added the ability to add a nickname label when you add an app as an authentication method
- Dashboard Latest activity> select transaction> has link to the share or loan history and the resulting balance
- Business sub-users will only see buttons relevant to actions with their specific permissions. For example: If they don't have permission to make transfers, the transfer button will not be visible.
- Removed the pre-populated default date in Bill Pay "make a payment". Field will only populate after member selects a payee.
- Hold expiration dates updated to show consistent hold dates regardless of time zone
June 2022 updates
A new dashboard and accounts page design is now live in online banking.
May 2022 updates
These updates are currently available in online banking.
- Business Banking users will see an improved the display of the dual approval notification for enhanced visibility (Web).
- Business Banking users now have dual approvals available in the main navigation bar. Previously, this was only accessible through the dual approval notification (Web).
April 2022 updates
These updates are currently available in online banking and the mobile apps.
- Pending card transactions will only display on the share/Visa account that they are pending on
- Voided transactions will not display
- Business Banking users with “Viewer” role will now be able to view statements
March 2022 updates
These updates are currently available in online banking and will be in mobile apps version 8.10.
- Improved the transfer experience to automatically add decimals when entering dollar amounts. Previously, if a user input the number 123, the currency value shown would be $123.00; this will now show as $1.23. (Mobile)
- Members are now able to receive verification via mobile app push notification and/or SMS/text when changing their password. (Mobile & Web)
- Added dollar amount validation for currency fields for transfers so that members will be made aware that the dollar amount is not acceptable in the initial transfer screen, where previously you’d not see an error until after submitting the transfer on the second review page. (Mobile & Web)
- For member to member transfers, we’ve improved the way beneficiary names are displayed in the “To” field when there are multiple users who have access to the same account. (Mobile & Web)
- If access to the “to” or “from” account(s) associated with the Automatic Savings transfer is removed, then the Automatic Savings is deactivated. (Mobile & Web)
- Resolved a bug for Android users where tapping the "Unlock" button in the login screen would dismiss the keyboard instead of logging the user in. (Android Mobile)
- Improved the sign in to be faster, more secure, and stress-free. (Web)
- Improved the layout of the top header navigation bar for better navigation. (Web)
February 2022 updates
These updates are currently available in online banking and will be in mobile apps version 8.8.
- Blurry check images issue addressed (Web and mobile)
- Added "View transfer activity" dropdown in main transfer navigation tab (Web)
- Updates to fonts and headers for better accessibility and visibility (Mobile)
- “Scheduled transfers” can be seen now (Mobile)
- Added new every 1st and 15th options for recurring transfer (Web and mobile)
- Member to Member payees will be saved for all users (Web)
- View your transfer limits on the “Make a Transfer” page via hyperlink (Web)
- All users are able to add a new Member in “Member to Member” transfers (Web)
- The available balance to transfer in the "To" dropdown field and the balance utilized in the "From" dropdown field will now show. (Web and mobile)
- "Memo" field in the “Make a transfer” page is back (Web and mobile)
- All users are able to add a new BillPay payee account number that contains letters (Web)
- Scheduled BillPay payees no longer appear as deleted in the “Upcoming Payments” page (Web)
December 2021 updates
These updates are currently available in online banking and in mobile apps version 8.7.2.
- Members will be notified when their email was changed.
- Updated default header font for improved legibility in online banking.
- Added the ability for business account owners to select which accounts and loans sub-users can view or access.
- Check images loading time has been improved.
- Bill pay history information within online banking now partially masks payee account numbers. Full numbers are visible within the Bill Pay portal.
- Updated error message when attempting to set up a TwinStar account as an external account. To move money from one TwinStar account to another, Members should use the "Friends" option.
November 2021 updates
These updates are available in online banking and the mobile apps version 8.3.
If you do not have the app set to auto-update you will need to manually update your app from the app store once it is available.
- This version includes UI enhancements to the transfer flow and mobile navigation experience.
- The top left menu has been consolidated in the bottom menu bar under "More."
- A bug that prevented balances from updating on the main feed screen has been fixed.
- Businesses can now add access to specific shares and loans on their accounts instead of global access for sub-users
- Other bug fixes and enhancements.
October 2021 updates
Outstanding issues have been resolved in the list below. If you are not seeing the updates, please make sure you have updated your app for an improved banking experience.
These updates are available in online banking and the mobile apps version 8.0.3:
- Alerts not being sent now fixed
- Internal transfer error “accounts must be different” fixed
- Automatic Savings duplicate transfers error fixed
- Fixed issue for Members with an apostrophe in their name
- Buy Foreign Currency feature is now available
- Paperless opt-in options for primary account owner
Certain features were improved for ease of use and a smoother banking experience. We will also be adding new features and services as they become available.
We are continuing to make improvements based on your comments and experiences. We’ve made it easier for you to share your comments and thoughts with us at TwinstarCU.com/contact. Our team is working every day to improve your banking experience, whether online or in person.