Setting up a direct deposit

If you are setting up a direct deposit to your TwinStar account, you will need the full account number. Examples of direct deposits include your paycheck, unemployment benefits, tax returns, COVID economic stimulus payments, or other government benefits.

How to report fraudulent transactions

If you have check fraud (such as stolen checks or checks you did not authorize) or online banking fraud (such as EFT withdrawals you did not authorize), you will need to fill out fraud paperwork at a branch or, after calling 1.800.258.3115, via DocuSign detailing when you noticed the fraud, what the fraud was, and any other relevant details. This will then be sent to our Fraud Investigations department so they can begin investigating your case.

Searching transactions

You can search transactions that pertain to a single account on the Transactions page. When searching for a transaction, the search option will search the transaction's description. Therefore, any term that appears in the transaction (such as "Check #2389" or a merchant name, like “Safeway”) can be searched for. The other filter options are by amount or date range. Select a specific share account to display transactions only for that account.

Exporting transactions

Download a Single Transaction You can Download transactions by clicking on the dropdown arrow present on the far right of the transaction and select or tap Download. The file is downloaded in a PDF. Currently, you can only Download in online banking. Note: Contact us for information about supported versions of Quicken and QuickBooks. Download Transactions of an Account On the Dashboard, click the account you want to download transactions for. In the Transaction History, on the far right, there is a Blue Download button.