Using Account Switcher

Account Switcher enables members with multiple TwinStar accounts the ability to manage logging in or “switching” between the accounts.

Logging in overview

When you log into online banking, you enter the following when prompted: Username Password If you enter an incorrect password too many times, we automatically block your Username. If your Username is blocked, please wait before trying again.  If you need more immediate assistance, please  contact us. See "Password tips and recommendations" for tips for creating a secure password. If you have never used a particular browser or device to log in, you may need to enter a Two Factor Authentication Code to use it.

About Automatic Savings

What is Automatic Savings? When automatic savings is enabled, whenever a deposit is made into the checking account, a 3% of it is moved into savings account. This is optional during enrollment. It can also be added at any time.  This feature is optional and is not required to complete enrollment.  By activating this option, 3% of deposits made into the checking account, will automatically transfer to the savings account that night.

Forgot Your Username or Password

If you forget your username or password and your account is not locked, you can use the Forgot Your Username or Password option to reset. To reset a forgotten username or password From the Mobile app, or from the member.twinstarcu.com login form, click or tap Forgot your Username or password. Enter your email address associated with your account and click or tap Reset My Password.

How to set up biometric login

Touch or Face ID allows you to log in using biometrics instead of your login ID and password. By enrolling in this feature you will be prompted to fingerprint or face scan to login. In order to enroll in this option your fingerprint or face scan must first be registered within your device settings. Please reach out to your device manufacturer’s website for help enabling biometrics for your device. Attention Android Users: Google Play recently changed their authentication standards for facial recognition.

How to deposit a check from your mobile device

Deposit a check using mobile check deposit in the TwinStar Credit Union mobile app. You will need a smartphone or tablet with a camera. The TwinStar CU mobile app must be installed and you must be an enrolled user.

Setting up Alerts

Alerts are generated at the time the transaction clears your account and is no longer listed as pending. How the card is used influences the timing of the alert: PIN entered at point of sale: alerts immediately. Signature based or online purchases (no PIN entered): alerts when the transaction posts and clears the account. After logging into online banking, from the Dashboard, click on your name located in the upper right hand corner. A menu will open up, select Settings.

Hardware and software requirements

You must use specific minimum hardware and software to use online banking. For the best experience, you should use the recommended hardware and software.